Generally, once you have placed your order, it will take 2-6 business days to process before it
ships out. However, in special cases, such as stock shortages of popular items, national holidays,
etc., it will take 5-10 business days. Orders are not shipped on weekends or holidays, so allow
for that. Please keep in mind these are estimates and may vary.
If you would like to cancel an ordered item in your order, simply send us your request by
submitting a ticket, and we will get back to you as soon as possible. We are unable to cancel,
allow edits, or make address changes to orders that have already been shipped.
A shipment takes 7-14 business days to arrive, please refer to the table below for various
shipping times to international destinations.
The shipping time starts from the date of shipping, rather than the date of order. The actual
delivery date may be affected by flight arrangements, weather conditions, and other external
factors, regarding a potential delivery delay due to the impact of COVID -19.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a
tracking number you can use to check its status. Please allow 48 hours for the tracking
information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email,
please contact us at support@amourena.com with your name and order number, and we will
look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition,
and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at
support@amourena.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
ABOUT TAX
Taxes are included in the price if you are in the United Kingdom, Canada, United States,
Australia, and New Zealand. Please note that all packages are shipped from the MaCrochetta
warehouse. Except for the countries we mentioned above, in other countries, our goods are not
taxed, so import duties may occur depending on your country's customs and shipping method.
You can check with your local customs office for more information